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Or email us directly at support@slabdynasty.com
Frequently Asked Questions
How do I redeem my digital cards for physical cards?
Notice: All physical card redemptions are temporarily paused and will resume on October 30th, 2025. During this period, you can continue collecting digital cards, and all redemption requests will be processed once the service resumes. We appreciate your patience as we enhance our redemption system.
What happens if I encounter an issue during gameplay?
If you experience technical issues or believe there was an error, contact our support team immediately with details about the issue.
How long does it take to receive a response?
We typically respond to support requests within 24-48 hours. For urgent issues, please mark your email as "URGENT" in the subject line.
Can I get a refund on my purchase?
Refunds are handled on a case-by-case basis. Please review our Terms of Service for detailed information about our refund policy.
Additional Resources
Response Time: We aim to respond to all inquiries within 24-48 hours. For urgent matters, please include "URGENT" in your subject line. Our support team operates Monday through Friday, 9 AM to 6 PM EST.